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Genesys Cloud CX: Developer Certification Sample Questions (Q53-Q58):

NEW QUESTION # 53
Which of the following statements are true? (Choose two.)

A. Genesys Cloud CX allows recording downloads using Platform Recording APIs.
B. Genesys Cloud CX does not allow integrations for cloud storage.
C. Genesys Cloud CX maintains the recordings and the metadata indefinitely.
D. Genesys Cloud CX allows cloud storage using integration.

Answer: A,D

Explanation:
Genesys Cloud CX provides Platform Recording APIs that enable users to download recordings programmatically. This allows for efficient retrieval and management of recorded interactions.
Genesys Cloud CX supports integrations with cloud storage services, such as AWS S3, allowing organizations to store recordings externally. This facilitates bulk downloading and long-term storage of recordings.

NEW QUESTION # 54
Which of the following statements are true? (Choose two.)

A. A "query' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
B. A "jobs' endpoint is intended for users who need the most up-to-date data, and they need a response right now.
D A jobs' endpoint is best suited for bulk export of data
C. A "query endpoint is best suited for bulk export of data.

Answer: A

Explanation:
A query endpoint provides real-time access to the most up-to-date data and returns the requested information immediately. This is ideal for scenarios where the user requires immediate responses.
A jobs endpoint, on the other hand, is designed for scenarios where bulk export of data is required. It processes requests asynchronously and provides a response when the export is complete, making it suitable for larger data sets that don't require an immediate response.

NEW QUESTION # 55
Which of the following containers is used to create a new campaign?

A. Scripts
B. Campaign Management
C. Schedules
C Campaign Dashboard

Answer: B

Explanation:
The Campaign Management container in Genesys Cloud CX is used to create, configure, and manage outbound campaigns, including setting up dialing modes, contact lists, and other campaign-related settings.

NEW QUESTION # 56
Which of the following statements is NOT true regarding numbering plan?

A. Numbering plan can be added or modified based on the organizational requirements
B. Numbering plan is also known as a dial plan.
C. It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.
D. It has to be created manually

Answer: D

Explanation:
This statement is not true. In Genesys Cloud CX, numbering plans (or dial plans) can be created automatically using default settings or manually configured as needed. They are flexible and can be modified based on organizational requirements, but manual creation is not mandatory.

NEW QUESTION # 57
Only the API calls made using your organization's OAuth Clients are considered for billing.

A. True
B. False

Answer: B

Explanation:
Genesys Cloud CX includes in its billing calculations all API calls made using your organization's OAuth clients, as well as those from custom or third-party applications, integrations, and solutions, including AppFoundry apps. However, API requests made by Genesys Cloud's own browser, web, and mobile applications, as well as certain embedded clients like Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk, are not included in the API usage data for billing purposes. This distinction ensures that only external API usage contributes to billing calculations.

NEW QUESTION # 58
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